On-demand delivery

The ask

Looking for an alternative in the food delivery service, Food.ie is brining better wages and a stronger customer experience to restauranteurs in select communities. Food.ie engaged with Pixoul as a resource for both great design and high-profile training in excellent customer service.

Our work included a UX (user experience) design, UI (user interface) design, branding development, project management, and CX (customer experience) design.

The process

Pixoul led the redesign efforts of the Food.ie mobile app and responsive web design, including an in-depth competitive audit, user surveys, focus groups, logo creation, and foundational branding design.

Modeling after award-winning member services like American Express, our customer experience team trained the Food.ie staff on purveying a top-tier user experience, with tailored workshops in technology service and etiquette, restaurant standards in fine dining, and white-glove concierge services.

The result

Thanks to our efforts, Food.ie is continuing to expand their digital footprint, and is leading the industry with some of the highest customer satisfaction scores and NPS survey results in their class.